Refund Policy
At Thitiksha Organique, we are committed to customer satisfaction and stand by the quality of our products. However, certain conditions apply for returns and refunds:
Returns Eligibility
Returns will only be accepted for products that have been damaged in transit, have physical defects, or in cases where an incorrect product has been shipped.
To request a return, an email with a video showing the damaged or incorrect product must be sent within the stipulated time frame.
Return Notification Period
You must inform us within 48 hours of receiving the product by writing to [support@thitikshaorganique.in]
Non-Returnable Conditions
Products that have been used, have broken seals, or have tampered serial numbers will not be accepted.
Inspection and Validation
Upon receiving the returned product, Thitiksha Organique will inspect and validate the claim.
If the return is approved, a replacement will be issued. If the product is deemed ineligible for return, it will be couriered back to you.
Refund Process
For online payments, refunds will be processed to the original payment source (credit/debit card, bank, wallet, etc.) within 7 working days of the refund request.
For COD (Cash on Delivery) orders, refunds will be processed to your bank account within 14 working days.
Additional Information
For any product-related queries or usage instructions, please reach out to our expert team on Instagram [@thitikshaorganique] or via email at [support@thitikshaorganique.in] before placing your order.
Your satisfaction is our priority, and we strive to ensure you have a positive experience. If you are not satisfied with your purchase, please let us know, and we will work to resolve the issue.
Allergy and Safety Information
Thitiksha Organique is not responsible for individual reactions to specific ingredients. Detailed ingredient lists are provided for each product on our website. If you have sensitivities or allergies, please review these lists carefully and perform a patch test before use. Discontinue use and consult a physician if irritation occurs.
Spillage or Breakage
In cases of product loss due to spillage or container breakage, we will replace the product.
Minor physical damage, such as dents or scratches, does not qualify for a refund or return.
Thank you for choosing Thitiksha Organique. Your satisfaction is important to us, and we are here to help with any concerns you may have.